Last week at Insights 2010 here in Denver Colorado I caught up with Larry Ritter for what turned out to be a lengthy discussion fielding questions from ACTasap.net subscribers and readers.

NOTE: If you cannot watch the whole thing, I totally get it. I’ve included start times for various questions so you can jump ahead to sections you have interest in (scroll down).

After the video has loaded, simply click and drag gray circle on player bar to the time you want and release.

Larry addressed some good ACT! database software questions, as we did our best to manage the live stream. If you did make the stream, my apologies for the audio issues you may have experienced, hopefully the audio in this replay will be better for you.

As always chime in using the comment boxes below the video.

Question #3 Rusty asks about voice recognition option to help load data faster? 13:33
Question #4 LIVE-STREAM Steve asked when will there be total Outlook support? 15:27
Question #5 Shane is curious about SMS mobile feature (including groups) for ACT! 17:48
Question #6 John, when will there be better integration with Mobile devices, and why is it taking so long? (reason might surprise you). International support? 20:00
Question #7 Kim, in the UK, why are so many hotfixes? Can you take more time to test the product so you deliver a better product out of the gate? 24:02
FYI: Information about joining the beta program. 27:14
Question #8 Janet and Jenny will there be a simple version of ACT!? If I don’t need all the whizz bang features. 27:40
Survey Ever seen the embedded product survey? Larry speaks to that, and what they are doing with that information. 31:25
How to connect with Larry. 33:00

Questions? Feedback? Chime in using the comment boxes below.

Technorati Tags: act database software, sage insights, sage software executives

Every year at this time Sage Software puts on their Insights conference.  This year it happens to be held in Denver, just 25 minutes from where I live.  This conference is a place for vendors and customers to connect with save and their 20+ product lines.  As this sites focus is the ACT! Database software 2 years ago at the Sage Insights conference held in Washington DC, I had the privileged of sitting down with Sage Executives who oversee the ACT! product line, this year (with your help), I intend to do the same.

Sage Insights 2010 – Your Questions for ACT! Executives

When I did a similar call for questions of subscribers, readers, and customers in 2008, it yielded over 60 comments.  I cannot say what this year’s might bring, but am hopeful we’ll have at least that.

Your Participation with Questions in The Comments Section Below

Please include:

1. Your Version of the Software
2. How Many Users You Have
3. Where You Are Writing In From

Drop this information with your questions for Sage Executives below in the comments section so we can relay them in the interview.

Deadline For Questions: Well, no deadline (always interested in your questions), if you want to have your questions considered for the interview, please submit no later than close of business Monday May 17th.


Image Credit: myklroventine

Technorati Tags: "contact management software", "sage insights 2010", act by sage

The review of ACT! by Sage 2010 is now officially available to the public, and we’d love to hear your feedback.  Beyond the complete video review of this edition of the software covering the 7 major improvements of the ACT! 2010 software, there’s something new.  After hearing from customers with last year’s review of ACT! by Sage 2009, it became clear that many are uncertain what they should be looking for in a contact manager, many are new businesses, or newer business who have outgrown outlook, excel spreadsheets, and paper tracking systems.  If you are just starting a new business, or never before shopped for a contact management system, this year’s bonus content was created with you in mind.

ACT! by Sage 2010 Complete Review Now LIVE & More

Entitled 7 Elements of an Good Contact Manager those who sign up for the review of the latest ACT! by Sage Software will also get access to this 29 minute bonus video content covering features and functions that are musts in a contact management software for today’s business (doesn’t have to be ACT!, either!).  You can get access to the ACT review and the 7 Elements video training here.

Below is a video preview from YouTube, if you can’t see it for some reason, you can find the ACT 2010 Preview here.

Early Feedback: Many of our subscribers got a sneak peek of the review and bonus content shortly after the video was first produced (one of the benefits of being a subscriber), and offered comments and feedback (if this is you, you are probably smiling now…) THANK YOU.  I have included your comments and my responses below in the comments section.  Your input is priceless as we seek to be as helpful to you as possible.

It doesn’t matter if you have been a user of ACT! in the distant past or recent years, the video is designed to help you understand what the new improvements are and how you might use them.  If you are new to ACT!, you will also learn what you should be looking for in a contact manager, and if ACT! is a fit for you.  Whether you are a single user, 5, 10, 20, 25, or 50+ user environment, you will gather important *no-fluff* information as you seek to determine if ACT! is a fit for you and your organization.

Here is the Preview of 7 Elements of a Good Contact Manager:

Your Turn: If you have already reviewed the content, please offer your comments and feedback in the comment boxes below.  I look forward to connecting with you and hearing your honest feedback.

Technorati Tags: act crm software, act software 2010, act software review, sage software act 2010

Ok, so I heard back from customers and subscribers, and the video from the previous post needed further clarification. And yes, it is really true that Sage and I are offering this compelling deal on the ACT database software. This deal only available here.

In addition to what Sage is doing on the pricing for ACT! 2009 and ACT! Platinum Care customers, I’m including over $400 in bonuses:
1.) Broadlook’s Contact Capture $209 Value
2.) “From the Trenches, ACT! 2009 Install Best Practices” video. $97 value
3.) 3 Months of Swiftpage Email service, no cost. $135-$234 value
4.) 2 PDF Articles, “3 Things to Avoid When Mailing Your List” and “5 Things to Consider When Publishing a Newsletter” $27 value

You might be uncertain if ACT! 2009 is for you, may I direct you to WhatsNewWithACT.com where you can see a review, and my interview with Sage Software’s GM of CRM Solutions North America, Dave van Toor.

Here is the updated video.

Technorati Tags: act 2009, act by sage, act corporate edition, act database software, ACT Premium, contact management, sage software

I put a special video together showing customers how I install ACT! 2009.  This is from experience of installing many versions of ACT! over the years, and historically has been a common issue for those experiencing issues with the software.

This video is available for free for customers who purchase ACT! from my webstore.

Customers, I’d like to hear your feedback on the video, so that I can be better equipped to meet your needs.  What has your experience been with the video?  Were you upgrading, new install, how’d it go?

Please provide your honest feedback below.  Let everyone know where you are writing from prior to your question.

Example: “Travis, John here from Houston.  I found the video. to be…”

Thanks in advance.

Technorati Tags: act 2009 review, act 2009 software, act database software, act software training, contact management, upgrading