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4042 Responseshttp://www.actasap.net/help/ACT+Database+Software+Help2009-09-27+04%3A11%3A38admin to “ ACT Database Software Help ”

1. Richard Lewis says:

   February 6, 2010 at 8:41 pm

   "F" in customer/management support, i.e. NO Help! I have been an Act! user since v. 1. While performance, features and price has increased substantially, customer/management/technical support has decreased. To start I am a user that is not too (that) computer savvy.

   I know have Act! 2009, v. 11, and have had a major Outlook 2007-Act! conflict. I spent a few 'hours' with Microsoft tech support because my Outlook crashes, closes unexpectedly. The only way to spot this crashing is by disabling the Act! address book. The $45 spent to get tech support from Act! proved to be an "F". I have written several emails to Act!, all of which have gone un-ACTnowledged. Any suggestions on how to get attention FROM UNRESPONSIVE ACT! MANAGEMENT?
   • traviscampbell says:

     February 15, 2010 at 5:19 pm

     Richard-

     Sorry to hear of your woes. I'm not familiar witht eh $45 option you mentioned. Do you have a support plan with ACT!? Have you looked into working with a local ACT! consultant? I realize these might be more epxensive options, but may also ease some of the headaches.

     -Travis