Is ACT! by Sage 2007, "junk"?

I recently received and email from a subscriber of http://www.whatsnewwithact.com/.  I thought I would publish it here, as perhaps he is part of the few bold enough to ask these questions, yet many might benefit from this discussion…below is the text and my reply. 

I have since read several reviews that ACT 2007 is junk. I believe it because I have been a user since version one and upgraded annually. I bought vs. 2005 and also 2006 but returned both. I had hoped that 2007 would fix the slow buggy product. I think they should fire all the software engineers and start over.

I am currently using vs. 6 but want to update. Any suggestions on what I should try?

Here is my reply:

 

Indulge me for a moment, and allow me to encourage you to consider another approach.

1.) All software has bugs, unfortunate but true.
(http://weblog.infoworld.com/gripeline/2006/03/21_a378.html)
2.) Pick your poison.

In accepting these realities, you will be in a better (not bitter :-) ) position to make your choice.  Make sure you pick the software that meets your business objectives first, and verify you can deal with the bugs, AND that the company will be around long after your purchase.

I’ve found that the people who have a bit of distaste in their mouth with ACT! (or any piece of software) are more often ‘technical’ in outlook than ‘sales oriented’.  Those who have a ‘selling’ outlook seem to get over the technical hurdles a bit easier.

Now if you are still reading, to take you forward, I would setup a test system, or at a minimum test the migration of your v6 database, and see how it does, so that you know what to expect when you want to migrate for real. 

As a last resort, you may want to see about hiring someone to migrate the database if it gives you fits, this may be a good investment, even for the most tech savvy.
Visit: www.act.com/acc to find a consultant in your area.

Hope that helps.

Warm Regards,
Travis

PS: I hope you find my review of the software
to be helpful in your decision making process.

What about you?  Have you completed the upgrade?  Done a migration, or are you sticking with an older version?  If so, why?  Feel free to comment from your own experiences.

Happy Thanksgiving,
Travis

 

 

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